Shipping and Returns
Shipping Discounts:
Shipping discounts offered as a promotion through the website or as a promotion via offer code are limited.
General Shipping:
We ship by UPS or DHL or Canada Post to the Canada. We process order every hour between 9:00 a.m. and 4:00 p.m. If you order online before 8:45 a.m. Monday through Friday, your order will ship the next day.
Orders placed Friday after 8:45 am will ship the following Tuesday, including express orders. Shipping days do not include weekends or holidays.
International Shipping:
Place your international order by phone, fax, mail, or email to:
Cobra Fight Gear North America
Attn: International Sales
883 16th Ave. Unit 6
Richmond Hill, ON
Canada L4B 3E5
Tel: +1 905 731 3050
Fax: +1 905 731 3049
Email: info@zenquestclub.com
Once your order is received we will respond to your request with an order total that includes the merchandise cost and shipping charges. If all charges are acceptable to you, then you may respond with your payment information; you can pay through PAYPAL. Customer is responsible for payment of duties and /or taxes on all orders.
Shipping to APO/AFO
Cobra ships to your addresses via UPS or DHL or Canadal Post. Parcel Post can not ship items over 70 lbs.
Shipping Tracking Information:
If you provided your email address when placing your order, we'll send you an email with the tracking number(s) for your order when it is shipped. If you deleted or never received this email, please contact us and we'll be glad to provide you with tracking information.
Shipping Addresses:
Shipping information cannot be changed once your order has been submitted. We apologize for any inconvenience, but we process orders very quickly and we hope that in the majority of cases our faster processing times work to your advantage.
Note: The shipping charge depends on the destination and the value of your order. Delivery times are estimates; some items may take longer for delivery.
Returns Policy:
New merchandise (not washed, worn, altered or soiled), suitable for resale, may be returned for exchange or refund within 10 days of purchase. If new merchandise is returned within 10-30 days of purchase, there is a 50% restocking charge; after 30 days, goods will not be accepted. No returns are accepted on custom items or clearance items.
To return any merchandise, customer needs to complete the exchange/return form on the backside of the packing slip that came with the shipment. Merchandise should be wrapped securely and returned via UPS or DHL, or insured parcel post. All merchandise sold as sets must be returned as sets. A credit will be issued by the original method of payment, excluding shipping and handling charges.
A check or money order for shipping and handling charges must accompany all exchanges. Merchandise, returned for exchange without a check or money order to cover shipping and handling, will be charged on customer or sent out COD with appropriate charges.
Returns Address:
Canadian customers should send returns to:
883 16th Ave. Unit 6
Richmond Hill, ON
Canada L4B 3E5
Tel: +1 905 731 3050
Please allow 2 to 4 weeks on all returns for exchange, refund, or credit.
CD and DVD:
Due to vendor requirements, CD and DVD cannot be refunded or exchanged once the seal is broken. If a defect is discovered in the purchased CD or DVD, it can be exchanged for the same title.